Re: Recommendations - Understanding "recommendations" and "recommended corrective act
Matrix,
Then your manager's proposal is wrong.
Report what your organization has done to correct the problem to the satisfaction of the client and report what you've done to the remove root causes to stop recurrence.
Report how you are verifying the effectiveness of your actions.
Both "proposal" and "recommendation" are tentative or weak and will undermine your client's confidence in your company.
Please remember that quality assurance is defined as providing confidence that your client's requirements will be fulfilled.
Best wishes,
John