I would have to dig around to see if I can find my module again.
However, what have you entered as the subgroup size? You may get errors with this function if you have got subgroups with 1 or no values, or alternatively if you had say, 100 rows of data, entering the subgroup size as 100 could give problems as well.
The problem is likely to be in calculating ranges for the subgroups, you can't find a range from one value.
I reinstalled a while back and forgot to reinstall that module as I never used it.
What was it in particular you where after from the module?
Oh and as far as I am aware Minitab does not have maintenance agreements. If you are using a current version of the software, or if your company has a yearly paid licence then your entitled to support free.
So as long as your using Release 15 they should be able to help, and not anything too old like release 13. Although the symbol at the top of the screenshot does suggest its release 14, you could try asking nicely for help from techsupport.