This document is a ‘digest’ from many implementations I have been involved in, information from news group snippets and forums discussions. I have tried to make it as comprehensive as possible given the extreme range of types and sizes of companies and their scopes of implementation. I have also tried to address both simple and complex issues to address the needs of the novice as well as those whose occupation is in the quality field.
If you are the owner or manager of a small company, you may have heard about ISO 9000. Maybe not. Either way, if you have 10 people or less you probably don’t have anyone with a quality assurance background. On the other hand, if there are 20,000 employees in your company you probably have a quality background which is why you’re here.
For small companies where there is no one with a quality background implementation can appear to be overwhelming. It’s not that ISO is so difficult. It’s that if you don’t have a good understanding of some of the quality related concepts, such as nonconformance and corrective action systems, it becomes much like taking up a new occupation (after how many years?) or learning a new language.
