H
hwang - 2009
8.2.1.1 Customer satisfaction Supplemental
Customer satisfaction with the organization shall be monitored through continual evaluation of performance of the realization processes. Performance indicators shall be based on objective data and include, but not be limited to:
- delivered part quality performance,
- customer disruptions including field returns,
- delivery schedule performance (including incidents of premium freight), and
- customer notifications related to quality or delivery issues
is that means we must monitor the four idicators above? If we monitor them, this requirement is met enough. Am I right?
thanks
Customer satisfaction with the organization shall be monitored through continual evaluation of performance of the realization processes. Performance indicators shall be based on objective data and include, but not be limited to:
- delivered part quality performance,
- customer disruptions including field returns,
- delivery schedule performance (including incidents of premium freight), and
- customer notifications related to quality or delivery issues
is that means we must monitor the four idicators above? If we monitor them, this requirement is met enough. Am I right?
thanks
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