Perhaps it wasn't as clear as I thought,
The question comes from our Director of Quality (at corporate)," How do you measure how involved your shop floor operators are within our QMS?"
How many employee suggestions made, do they know the quality policy, do they know where the policy manual is, etc..
I kinda feel his bottom line is the following:
Is the QMS involving all personnel at all levels or are there only a few folks making everything run.