If they are saying they need more staffing in order to do a quality job, what convinces you they aren't right?
Are there process bottlenecks that cause delays and frustrations?
Do they have everything they need, when they need it, including adequate instructions?
Have they been asked to do more with less - has the organization been through a labor cut without making process improvements to enable work to go more smoothly?
Do they feel like they have the ability and permission to get rid of nonsense that slows them down?
While some people will continue with the nonsense so they can be proven right that they are overworked, I think that most of us would prefer the constraints to good performance go away. But if there was a headcount slash you may be dealing with survivor syndrome. Has there been a downsizing recently?
Are there process bottlenecks that cause delays and frustrations?
Do they have everything they need, when they need it, including adequate instructions?
Have they been asked to do more with less - has the organization been through a labor cut without making process improvements to enable work to go more smoothly?
Do they feel like they have the ability and permission to get rid of nonsense that slows them down?
While some people will continue with the nonsense so they can be proven right that they are overworked, I think that most of us would prefer the constraints to good performance go away. But if there was a headcount slash you may be dealing with survivor syndrome. Has there been a downsizing recently?