HR concerns with listing human factors as root cause

[Mike S.]

If top management allows for that prohibition to exist, you must realize that you work for a very dysfunctional organization. Any organization that is not genuinely interested in learning from the mistakes/problems is destined to struggle. Market forces normally weed them out, since, as the cliché goes: survival is not compulsory.

Too often, even today, much of "the market" is doing the same stupid %$#@.

 

[Tidge]

IMO: Human Resources should ONLY be involved with ANY sort of Root Cause/CAPA in an extremely limited number of circumstances:

• if HR is the most appropriate group to engage with as an action item such as implementing a training program to establish core competencies for the department.
• if the root cause was an individual working with malice or an unwillingness to perform their job.

There should never be a root cause that is assigned to an individual such that ADA is ever an issue. The process itself would have the issue and the action item should be directed at the process.