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W. Edwards Demings’ Fourteen Obligations of Top Management - Please critique
Hi guys,
I have two questions in Obligations of Management. I try to answer these question from websites .
please let me know if you have any information or to check the answer.
W. Edwards Demings’ Fourteen Obligations of Top Management and then address the following questions:
(i) How do they relate to quality?
improvement of product and service.
(ii) As management obligations, how are they relevant to software quality?
THE FOURTEEN OBLIGATIONS OF TOP MANAGEMENT
1. Create constancy of purpose for improvement of product and service.
Inspire the workers to stay competitive in the market and remind about the importance of stability in jobs and new opportunities which may come up in later stages. Inducing such a sense of purpose in producing quality products will work as the inspiration to work efficiently without prosy attitude.
2. Adopt the new philosophy.
The customer demands and taste change very fast and the competition in the market grow at a rapid rate today. As it is said “philosophy of one century is the commonsense of next”, we have to accept new philosophies according to the market trends and technology revolutions.
3. Cease dependence on inspection to achieve quality.
Instead of inspecting the product for quality after production, infuse quality at the beginning itself. This will ensure that none of the raw materials are wasted for the sake of quality.
4. End the practice of awarding business on the basis of price tag alone.
Instead, minimize total cost. We often spend lots of time and money to find better suppliers and shift rapidly between them for slight monetary gains. Move towards a single supplier for any item, on trust.
5. Improve constantly and forever every process for planning, production, and service.
There in no stopping point in the process of quality management. The enterprise systems and services must keep growing indefinitely in order to catch up with the competitive market. Shifting to new technology y evolved services also ultimately reduce cost.
6. Institute training on the job.
A trained worker has more productivity and quality than an untrained one, so giving training sessions will drastically improve the quality of the person and directly it helps in better performance with regard to product quality also.
7. Adopt and institute leadership.
Good leaders have always performed wonders everywhere the growth a company can display stunning growth if potential leaders are identified and encouraged and also by promoting the leadership quality of other normal workers.
8. Drive out fear.
Some managers think that creating a fearful impression in the employees would give more quality and productivity to work. But actually just the converse happens; if a person is not working willingly with satisfaction then he can never do a work perfectly even if he has the intention to be perfect in conscious mind. Thus driving out fever is essential as everyone will start working effectively for the company.
9. Break down barriers between staff areas.
Today most of the companies split themselves to several departments so that work would finish faster upon splitting up and distributing to several departments. In par with the above method it is important to remember that two departments are not two different countries where people don’t know each other. The workers in design, sales, and production must work together to face problems and resolve them. This takes the company to better management in quality and also other profit with better planning.
10. Eliminate slogans, exhortations, and targets for the work force.
This is also an opposite idea for conventional practices, when slogans or exhortations are introduced they call for more quantity in production than focusing on quality of the product. This will severely damage the quality management process. They employees should have a calm and quite, quality atmosphere in the company.
11. Eliminate numerical quotas for the work force and numerical goals for
management.
is a very important terminology in principles of management, this technique direct to set up a list of objectives which have to be achieved within the specified time. This was taught to be a very effective technique. But Deming’s 14 points in quality management completely condemns this method as this again focus on quantity rather than quality of product.
12. Remove barriers that rob people of pride of workmanship. Eliminate the
annual rating or merit system.
responsibility of supervisor must be changed from numbers to quality. Fixing points for employees and again ranking them inside the company would infuse more completion within the organization which is very unhealthy for the quality. Abolish annual or merit rating and MBO completely.
13. Institute a vigorous program of education and self-improvement. Education is required for changes in management.
A person have to grow even after he get’s into the company, letting him learn new technology and techniques will make him prefer to stay in the company for a longer time whereas a person would always think about quitting his job if he have no opportunity to grow out or give his own inputs.
14. Put everybody in the company to work to accomplish the transformation.
just like products and services. Put everybody in the company to work to accomplish the transformation. The transformation is everyone’s job.
Dr. W Edwards Deming
Hi guys,
I have two questions in Obligations of Management. I try to answer these question from websites .
please let me know if you have any information or to check the answer.
W. Edwards Demings’ Fourteen Obligations of Top Management and then address the following questions:
(i) How do they relate to quality?
improvement of product and service.
(ii) As management obligations, how are they relevant to software quality?
THE FOURTEEN OBLIGATIONS OF TOP MANAGEMENT
1. Create constancy of purpose for improvement of product and service.
Inspire the workers to stay competitive in the market and remind about the importance of stability in jobs and new opportunities which may come up in later stages. Inducing such a sense of purpose in producing quality products will work as the inspiration to work efficiently without prosy attitude.
2. Adopt the new philosophy.
The customer demands and taste change very fast and the competition in the market grow at a rapid rate today. As it is said “philosophy of one century is the commonsense of next”, we have to accept new philosophies according to the market trends and technology revolutions.
3. Cease dependence on inspection to achieve quality.
Instead of inspecting the product for quality after production, infuse quality at the beginning itself. This will ensure that none of the raw materials are wasted for the sake of quality.
4. End the practice of awarding business on the basis of price tag alone.
Instead, minimize total cost. We often spend lots of time and money to find better suppliers and shift rapidly between them for slight monetary gains. Move towards a single supplier for any item, on trust.
5. Improve constantly and forever every process for planning, production, and service.
There in no stopping point in the process of quality management. The enterprise systems and services must keep growing indefinitely in order to catch up with the competitive market. Shifting to new technology y evolved services also ultimately reduce cost.
6. Institute training on the job.
A trained worker has more productivity and quality than an untrained one, so giving training sessions will drastically improve the quality of the person and directly it helps in better performance with regard to product quality also.
7. Adopt and institute leadership.
Good leaders have always performed wonders everywhere the growth a company can display stunning growth if potential leaders are identified and encouraged and also by promoting the leadership quality of other normal workers.
8. Drive out fear.
Some managers think that creating a fearful impression in the employees would give more quality and productivity to work. But actually just the converse happens; if a person is not working willingly with satisfaction then he can never do a work perfectly even if he has the intention to be perfect in conscious mind. Thus driving out fever is essential as everyone will start working effectively for the company.
9. Break down barriers between staff areas.
Today most of the companies split themselves to several departments so that work would finish faster upon splitting up and distributing to several departments. In par with the above method it is important to remember that two departments are not two different countries where people don’t know each other. The workers in design, sales, and production must work together to face problems and resolve them. This takes the company to better management in quality and also other profit with better planning.
10. Eliminate slogans, exhortations, and targets for the work force.
This is also an opposite idea for conventional practices, when slogans or exhortations are introduced they call for more quantity in production than focusing on quality of the product. This will severely damage the quality management process. They employees should have a calm and quite, quality atmosphere in the company.
11. Eliminate numerical quotas for the work force and numerical goals for
management.
is a very important terminology in principles of management, this technique direct to set up a list of objectives which have to be achieved within the specified time. This was taught to be a very effective technique. But Deming’s 14 points in quality management completely condemns this method as this again focus on quantity rather than quality of product.
12. Remove barriers that rob people of pride of workmanship. Eliminate the
annual rating or merit system.
responsibility of supervisor must be changed from numbers to quality. Fixing points for employees and again ranking them inside the company would infuse more completion within the organization which is very unhealthy for the quality. Abolish annual or merit rating and MBO completely.
13. Institute a vigorous program of education and self-improvement. Education is required for changes in management.
A person have to grow even after he get’s into the company, letting him learn new technology and techniques will make him prefer to stay in the company for a longer time whereas a person would always think about quitting his job if he have no opportunity to grow out or give his own inputs.
14. Put everybody in the company to work to accomplish the transformation.
just like products and services. Put everybody in the company to work to accomplish the transformation. The transformation is everyone’s job.
Dr. W Edwards Deming
I would like to comment on some of your 14 point summaries:
