Meeting the requirements of ISO/TS16949 Clause 6.2.2.3

[bkirch]

We recently had an ISO/TS16949 audit. We had a finding written against clause 6.2.2.3, which states that "The organization shall provide on-the-job training for personnel in any new or modified job affecting conformity to product requirements, including contract or agency personnel. Personnel whose work can affect quality shall be informed about the consequences to the customer of nonconformity to quality requirements."

For on-the-job training we have records that show initial training when employees are hired, or change positions. What we can't show, is if work instructions are modified that the employees were re-trained to the modification.

Any information that you may be able to share on you approach on-the-job training for revised or modified work instructions would be greatly appreciated.

 

[Kronos147]

Hi,

I add a training section to our doc\change analysis form. When a work instruction is revised, all sign offs take place, training is conducted, and the work instruction is filed with the doc change analysis form in the master binder. For each work instruction, we keep the doc change analysis form for all revisions.

The only potential downfall is training records are maintained in separate locations now.

Eric

 

[bkirch]

Eric,

Would it be possible to see an example of your doc./change analysis form?

 

[Golfman25]

I think it depends upon what you are calling "work instructions." If it is basically a procedure that employees follow without referencing it, then yes having some type of training for revisions is a good idea. However, if it is actually an instruction (ie; form, traveler, etc.) which gives guidance and is used during the task, then training isn't really necessary as long as you can show the employee is using the form and following the instructions. For example, we use travelers which have notes -- thinks to watch for, settings, etc. Those notes can change. As long as the employee reviews the note during his task there is no reason to "train" him on a change he won't remember anyway. Good luck.

 

[Johnnymo62]

We use an "Operator Concurrence" for process/document changes, including Quality Alerts. It's issued with the document, training is performed and the Operators sign it. They are agreeing they understand the training and will do their work as trained. The concurrence is then kept as a record for the appropriate time.