S
Sardokar
Hello
I was wondering to what extent and how do you people suggest to "advertise" (increase staff awareness ) the corrective actions taken in the organisation?
Basically the way we perform corrective actions is that when theres a problem the quality team requests from directly involved people to meet, wie perform brain storming, root cause analysis and we agree on corrective actions to be taken
1) Should the corrective actions be signed by only the people who have been directly affected by the problem or all the persons in a similar job position that MAY some day be exposed to that kind of problem ?
example :
let us say that we experienced a problem due to a communication issue between sales and presales in Country "X"
and we solved it by creating a procedure that formally clarifies the responsibilities and authorities of the sales/presales when dealing with such a case .
So basically i make that corrective action get signed by the Sales Manager/Presales Manager of country X ... but shouldnt I also get it signed by the Sales/Presales of Countries "Y" and "Z" ?
2) How do you people enhance awareness on the corrective actions in your organisation ?
do you distribute hard copies of the signed corrective actions to all involved people ? I find it not a very good way because papers tend to be lost/ignored after a while ...
any suggestions ?
3 ) Do you think it would be a good idea to advertise to the staff the evolution of our corrective actions ? (increase/decrease according to type and severity of corrective action ) or should we only keep this kind of data analysis for Management review ?
Thanks for the help and inputs .
I was wondering to what extent and how do you people suggest to "advertise" (increase staff awareness ) the corrective actions taken in the organisation?
Basically the way we perform corrective actions is that when theres a problem the quality team requests from directly involved people to meet, wie perform brain storming, root cause analysis and we agree on corrective actions to be taken
1) Should the corrective actions be signed by only the people who have been directly affected by the problem or all the persons in a similar job position that MAY some day be exposed to that kind of problem ?
example :
let us say that we experienced a problem due to a communication issue between sales and presales in Country "X"
and we solved it by creating a procedure that formally clarifies the responsibilities and authorities of the sales/presales when dealing with such a case .
So basically i make that corrective action get signed by the Sales Manager/Presales Manager of country X ... but shouldnt I also get it signed by the Sales/Presales of Countries "Y" and "Z" ?
2) How do you people enhance awareness on the corrective actions in your organisation ?
do you distribute hard copies of the signed corrective actions to all involved people ? I find it not a very good way because papers tend to be lost/ignored after a while ...
any suggestions ?
3 ) Do you think it would be a good idea to advertise to the staff the evolution of our corrective actions ? (increase/decrease according to type and severity of corrective action ) or should we only keep this kind of data analysis for Management review ?
Thanks for the help and inputs .