Contractor Pass required for Contract Cleaners?

[jessicaj]

Can anyone help to answer this issue? Is contractor pass required for contract cleaner under ISO requirement? Understand that normally contractor pass is issue to contractor that concerning on building & civil engineering work, this is to provide an up to date record of contractors on site in case of emergency. What about contract supplier that performing general cleaning and provide the pest control services? Do they need a contrator pass? These contractors are normally engaged based on contract agreement and the number of workers could be more than 100 staff.

 

[howste]

Re: Contractor Pass required for contract cleaner?

Can anyone help to answer this issue? Is contractor pass required for contract cleaner under ISO requirement? Understand that normally contractor pass is issue to contractor that concerning on building & civil engineering work, this is to provide an up to date record of contractors on site in case of emergency. What about contract supplier that performing general cleaning and provide the pest control services? Do they need a contrator pass? These contractors are normally engaged based on contract agreement and the number of workers could be more than 100 staff.

Hi Jessica, welcome to the Cove Forums!

The short answer is that ISO 9001 has no requirements for passes of any kind.

Can you give us some context for this question? When I first read it I was thinking of a military base where contractors are issued badges. Are you talking about your own organization issuing passes, or are you talking about getting passes for your personnel going onsite at a customer facility?

 

[somashekar]

Re: Contractor Pass required for Contract Cleaner?

Can anyone help to answer this issue? Is contractor pass required for contract cleaner under ISO requirement? Understand that normally contractor pass is issue to contractor that concerning on building & civil engineering work, this is to provide an up to date record of contractors on site in case of emergency. What about contract supplier that performing general cleaning and provide the pest control services? Do they need a contrator pass? These contractors are normally engaged based on contract agreement and the number of workers could be more than 100 staff.

Hello Jessicaj ...
Welcome to the cove.
Well, No. The ISO9001 does not address such situations as you detail.
Perhaps it is more meaningful from the ISO14001 or OHSAS18001 process.
Moreover issue of pass and the background communications to the contract cleaners workforce is something of an administrative and security requirement which can be within your admin procedures.
Can you tell us your industry and the context that made you feel this from the ISO9001 requirement ?

 

[jessicaj]

Re: Contractor Pass required for Contract Cleaner?

Thanks to somashekar & howste for your reply.
The industry that I’m referring to is retail properties which consist of large shopping mall and hotel. Our responsibility is managing all operations in the mall as well as hotel. We are currently issuing contractor pass to those work related to building and civil engineering work (i.e. performing renovation) but not to other contractor that provide the services of daily general cleaning, weekly pest control activities, contracted security workforce, contracted M&E services to name a few. These contractors are appointed based on yearly signed agreement between our management and the service provider. These contracted staff will reporting to work daily, weekly or monthly based on the agreed schedule/ contract agreement.
My concern now is whether it is necessary to issue a contractor pass to these workers because they are about 1000 contract staff reporting to work daily and it will be time consuming to issue pass and collect the return pass from them. I do aware that ISO 9001 has no such requirement on issuing of contractor pass but I’m not too sure if there is such requirement in ISO 14001 or OHSAS 18001 process. Just recently we received a NC from CB of not having the procedure to barricade the area where our M&E staff is replacing a faulty fluorescent light. They fail us on ISO9001:2008 clause 7.5.1, the auditor mentioned that it is a safety issue where customers are exposed to potential object failing risk eventhough at that time the audit was on compliance to ISO 9001:2008 and our organization is not even certified under ISO 14001 nor OHSAS 18001.
I’m worry that my organization may receive a NC if we do not sort out the contractor pass issue.

 

[somashekar]

Re: Contractor Pass required for Contract Cleaner?

Thanks to homashekar & howste for your reply.
The industry that I’m referring to is retail properties which consist of large shopping mall and hotel. Our responsibility is managing all operations in the mall as well as hotel. We are currently issuing contractor pass to those work related to building and civil engineering work (i.e. performing renovation) but not to other contractor that provide the services of daily general cleaning, weekly pest control activities, contracted security workforce, contracted M&E services to name a few. These contractors are appointed based on yearly signed agreement between our management and the service provider. These contracted staff will reporting to work daily, weekly or monthly based on the agreed schedule/ contract agreement.
My concern now is whether it is necessary to issue a contractor pass to these workers because they are about 1000 contract staff reporting to work daily and it will be time consuming to issue pass and collect the return pass from them. I do aware that ISO 9001 has no such requirement on issuing of contractor pass but I’m not too sure if there is such requirement in ISO 14001 or OHSAS 18001 process. Just recently we received a NC from CB of not having the procedure to barricade the area where our M&E staff is replacing a faulty fluorescent light. They fail us on ISO9001:2008 clause 7.5.1, the auditor mentioned that it is a safety issue where customers are exposed to potential object failing risk eventhough at that time the audit was on compliance to ISO 9001:2008 and our organization is not even certified under ISO 14001 nor OHSAS 18001.
I’m worry that my organization may receive a NC if we do not sort out the contractor pass issue.

Thanks for your detailing.
Now the issue of contractor pass is an output of some process. This process can be various.
From the ISO9001 view, it could be to say
1. This pass holder is competent to do his assigned tasks.
What tasks ?
daily general cleaning
weekly pest control activities
contracted security workforce
contracted M&E services ...
and more as you say.

Your contractor pass or badge could be the identification as required in the ISO9001:2008 clause 7.5.3 (Identification and traceability) as you are providing services said above which are covered within your ISO9001 scope.
I would rather have 4 (or more) various types of badges or pass to identify them, and hence the type of service they provide within my QMS being an ISO9001 certified. This pass could serve also other purposes of administration function. It will be a good exercise to plan and make very meaningful pass.

My concern now is whether it is necessary to issue a contractor pass to these workers because they are about 1000 contract staff reporting to work daily and it will be time consuming to issue pass and collect the return pass from them.

Time, money, procedure etc have to be made for the purpose and no my comments over your concerns.
As you seem to be outsourcing these various services, the issue of pass could also be a good control over your service provider making him provide it to the people he assigns to your business.

As an auditor, my asking is how does the responsible officer identify who does what service for the purpose of monitoring and measuring the service tasks they do ... ?

 

[harry]

Re: Contractor Pass required for Contract Cleaner?

................................
My concern now is whether it is necessary to issue a contractor pass to these workers because they are about 1000 contract staff reporting to work daily and it will be time consuming to issue pass and collect the return pass from them. I do aware that ISO 9001 has no such requirement on issuing of contractor pass ..............

How do you ensure the safety and security of your tenants and guests? It is very unlikely that safety and security is not part of the 'service' in your QMS.

This is not something for you to think but an important issue that you need to work out with your security people (the experts in this area). When I was managing 'properties', we divide our area into zones - general areas may not need passes (you can insist that your contractor have their own passes or certain identification such as uniform) but as the security level goes up, we need different level of 'passes' or security clearance.