What are the challenges and methods adopted by various organizations in review and records about the customer related processes when the customer happens to be just the corporate main office or a subsidairy...
Customer Related Processes when a Customer is within the Corporation
- Thread starter somashekar
- Start date
J
JaneB
Can you be more specific in what you're asking? Because this is a very broad question.
I am asking about the various ways of review and the type of records maintained when the customer happens to be only companies of the same corporate.
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Wilderness Woody
It sounds like you are wondering about how to treat "internalized customer" as opposed to traditional view of a typical External Customer.
It would be fair to say corporations run the gamut in terms of formal and informal approach to quality systems for internal customer / supplier relationships. All too often, the cozy and relaxed relationships and communications between departments and functional areas of a business erode the specific formalities that a compliant ISO QMS may require.
Just because the customer is co-located and internalized rather than in the next city, state or country, the same basic requirements apply. You just have the convenience of not having long-distance calling and freight charges!
It would be fair to say corporations run the gamut in terms of formal and informal approach to quality systems for internal customer / supplier relationships. All too often, the cozy and relaxed relationships and communications between departments and functional areas of a business erode the specific formalities that a compliant ISO QMS may require.
Just because the customer is co-located and internalized rather than in the next city, state or country, the same basic requirements apply. You just have the convenience of not having long-distance calling and freight charges!
D
DRAMMAN
I worked in quality management at a major household name corporation often looked at as a pioneer in quality. It was always a difficult situation, but as much as possible we drove everyone to treat your internal customer sites the same as external customers. Internal supplier sites were managed the same as external suppliers. Obviously, it is not as pure as it sounds since many of the people were close friends, there were few secretes, and we could come and go at different sites as we pleased.
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bluepagen
I think a customer is a customer. I also believe that a machine shop within a quality organization is a vendor.
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Hemanta Bhatt
The way of handling customer related processes for internal customers should ideally be no different than that for external customers. Though being part of the same organization might introduce certain biases it might also add another dimension altogether - the internal customers may be more demanding than the external ones.
