Value Stream Mapping or Deployment Chart in Services

[Mayank Trivedi]

Hello All,

I am presently aligned to a project which is setting up of ATM machines in multiple locations.

- We have the responsibility of managing the services end to end.

- For execution we have hired a few vendors as well.

The process starts when a vendor locates a place(real estate) for installation of machine. It goes through approval process of the bank. Once approved the ATM machine vendor takes over and gets the site ready. Post installation our IT team does the readiness check in terms of VSAT, UPS and all IT application. An engineer is set for this activity. After testing the machine is cash ready. Another vendor team(cash replinishment agency) collects cash from bank and loads it in the machine.

Post this we have a team which monitors the machines for technical as well as cash related issues.

The project is in its nascent stages and is having issues delivering tergets which were promised.

My approach is to design deployment process maps initially and look at all the hand-offs as well as any issues realted to time taken to complete the tasks.

Am I on track? Will Value stream map be a better tool here?

Also can anyone guide me on the complete approach of drawing maps. Should I maps the hand offs initially or should I look at a level 3 maps and dive deep right away?

Regards,

 

[Stijloor]

A Quick Bump!

Can someone help?

Thank you very much!!

 

[Steve Prevette]

My opinion is - start with a simple flowchart of the process. Can you at least document the process flow and decision branches?

Then, if you need to, you can convert to swimlanes (documents who does what) or even build further into a process stream map.

 

[Mayank Trivedi]

Thanks Steve.

I have created swim-lane maps for each process within the account and that has given an idea as to how information adn different work types are flowing including hand-offs. Upon questioning the teams about certain hand-offs we realized there are certain dependencies which can be worked on and improved.

My question is does this call for a value stream mapping as well? We are at present struggling with meeting numbers given by customer.

Regards,

 

[Steve Prevette]

Personal opinion - I'd rather move to gathering data about the choke points in the process, such as using Theory of Constraints. Basically gather inventory waiting ahead of each stage, cycle time through the stage, and if the stage includes a decision, what proportion "move forwards" versus "move backwards" through the process.

TOC tells us that those stages with inventory stuck in front of them waiting for processing likely are the choke points (bottlenecks, constraints) in the process. Work on those choke points to improve flow, shift resources from non-critical stages to these stage(s).

 

[Satybarole]

Hi,
I am not in your field but I want to say that in the mapping google map support or not because if you put the place name on google map then it show you the place.
Sorry If I am out of the topic.
......................
Engineering Services and Construction

 

[lokeky1]

What do you want to achieve by drawing VSM or any other maps?