Hi,
Our most of the suppliers are outshore and we are starting conference call with them first time. What points/issues should we keep in mind to talk them before the meeting, during the meeting and after the meeting?
Thanks,
We have identified some of our key suppliers for meetings called as "Quarterly Business Review" by conducting video conferencing and discuss issues to track quality, delivery and other performance measures.
A typical QBR includes:
1. Customer Input — future trends, new product development.
2. Quality performance— Supplier CARs, Defects ppm rate etc.
3. Delivery performance and any issues affecting deliveries
4. Cost reduction initiatives
5. Any Production related issues.
6. Any Other Business (AOB)
These are some of the examples. You could probably consider some of the points that made up think of initiating these teleconferences with your suppliers.
I like the points suggested by Phil to take care of the "soft" part of the teleconference.
Let us know if you need any additional information.