Q
qmsboy
Hi There,
Is it possible for a service firm to discard any of the clause comes under 7 in ISO 9001:2008?If not ,why?
Is it possible for a service firm to discard any of the clause comes under 7 in ISO 9001:2008?If not ,why?
Re: Exclusion of sub clauses comes under clause 7??
Many people seek exclusions of the design clauses, and if they produce no product they will also seek to exclude 7.1 through 7.3 and the subclauses to them.
But 7.4 could apply to service, as well as 7.5 and 7.6. The sub clauses would also apply as appropriate for the organization's activities, I expect.
Many people seek exclusions of the design clauses, and if they produce no product they will also seek to exclude 7.1 through 7.3 and the subclauses to them.
But 7.4 could apply to service, as well as 7.5 and 7.6. The sub clauses would also apply as appropriate for the organization's activities, I expect.
Re: Exclusion of sub clauses comes under clause 7??
I assume that by saying "discard" you mean "exclude" per ISO 9001 clause 1.2. Any organization can exclude requirements within clause 7 as long as it doesn't affect their ability to meet customer and legal requirements.
I assume that by saying "discard" you mean "exclude" per ISO 9001 clause 1.2. Any organization can exclude requirements within clause 7 as long as it doesn't affect their ability to meet customer and legal requirements.
Q
qmsboy
Re: Exclusion of sub clauses comes under clause 7??
Thank you all for your valuable advise.I heard that exclusion of clause 7, especially design part is possible for manufacturing and construction companies. But one of my TPI trainer for ISO told that a 'service' firm cannot exclude design from their QMS as design is vital for 'service' industry
.
Thank you all for your valuable advise.I heard that exclusion of clause 7, especially design part is possible for manufacturing and construction companies. But one of my TPI trainer for ISO told that a 'service' firm cannot exclude design from their QMS as design is vital for 'service' industry
.
Re: Exclusion of sub clauses comes under clause 7??
It depends on the nature of the service(s) being provided. For example a temporary agency that provides labor may not determine (design) what kind of work the employees will be doing. On the other hand, a company that provides training services would need to design and develop the course methodologies and materials.
It depends on the nature of the service(s) being provided. For example a temporary agency that provides labor may not determine (design) what kind of work the employees will be doing. On the other hand, a company that provides training services would need to design and develop the course methodologies and materials.
Re: Exclusion of sub clauses comes under clause 7??
We have a Cover here who will argue that there is design irrespective of how simple the service is. This is true in theory but not in practice where people just practice what they had been accustomed to or copied from others.
We have a Cover here who will argue that there is design irrespective of how simple the service is. This is true in theory but not in practice where people just practice what they had been accustomed to or copied from others.
Re: Exclusion of sub clauses comes under clause 7??
The same Cover also argues that service must be designed even if you are only selling physical product...
Re: Exclusion of sub clauses comes under clause 7??
Let us consider health care, where services are absolutely designed in the form of processes to "deliver" care. A help desk also has a process. So if we think of it in terms of process design for service there may be less confusion on how 7.5 Production and service provision are applied, and maybe other elements too.
I agree.
Let us consider health care, where services are absolutely designed in the form of processes to "deliver" care. A help desk also has a process. So if we think of it in terms of process design for service there may be less confusion on how 7.5 Production and service provision are applied, and maybe other elements too.
K
keres
Re: Exclusion of clause 7 sub clauses? Service Company
It is possible. For example 7.6 or 7.3
It is possible. For example 7.6 or 7.3
J
JaneB
Re: Exclusion of sub clauses comes under clause 7??
I agree entirely with Harry's sound answer:
In a nutshell, yes you can exclude certain clauses in group 7 but if and only if you have good justification for same as the Standard itself says. That's the case for any organisation seeking ISO 9001.
Whether or not you're a service organisation is irrelevant. And I speak as a consultant whose main expertise is with service organisations.
I agree entirely with Harry's sound answer:
In a nutshell, yes you can exclude certain clauses in group 7 but if and only if you have good justification for same as the Standard itself says. That's the case for any organisation seeking ISO 9001.
Whether or not you're a service organisation is irrelevant. And I speak as a consultant whose main expertise is with service organisations.
Similar threads
