It never fails...too much interpretation and not enough reading the words to fully grasp their meaning....Within the context of a management system such as ISO 9001, people have to be managed as a required anfd valuable resource for the system to function effectively towards the end of achieving customer satisfaction. Though not auditable, guidance provided in ISO 9004:2009 expresses the intent of 6.2 Human Resources
ISO 9004:2009 states in 6.3.1: (I'll try not to violate any copywrite problems)
"As people are a most valuable and critical resource, it is necessary to ensure that their work environment encourages personal growth, learning, knowledge transfer and teamwork. People management should be performed through a planned, transparent, ethical and socially responsible approach. The organization should ensure that the people understand the importance of their contribution and roles."
There is a great deal more guidance in ISO 9004 and its through our understanding and appropriate application of provided guidance we can strive to achieve greater levels of effectiveness within our management systems.
Now, I can't audit folks to that guidance of course, but I can sure use it to help provide me with background and better understanding of how the requirements of a system standard could be more effectively achieved and possibly insight into potential variations of objective evidence I could look for. (Remember, it's not a one size fits all process in management systems)