Nonconformance
That is a finding in a formal audit~
When they were reviewing our nonconformance handling, they found that when there is any nonconformance found, we shall notify our customer in a timely manner, that's what we are doing now. But then, they questioned about the "unplanned deviation", shall we also notify our customer when there is an unplanned deviation found.
They suggested that we shall also consider "unplanned deviation" in the NC handling, but my opinion is Unplanned Deviation = Nonconformance, so I wanna address it out, and see whether any idea.
Many thanks.