L
Lyregi - 2010
Hi all, recently I was tasked to set up a RMA protocol, which is basically to cater for return of defective materials that are detected at customer's incoming quality inspection, due to recent incidents of high defective rates encountered at the customer's incoming inspection gate.
Some background information to share:
Materials are partially consigned by customer for production. My company is being engaged to perform assembly of product using the consigned materials as well as self-procured materials. Pre-agreed acceptable yield loss during production is 0.6%. My company is liable for compensation if yield loss is higher than pre-agreed level.
Production Qty: ~12,000 units per reel of finished goods
Outgoing Quality Inspection in my company: 800 random units.
Reel is accepted and proceed for delivery if <= 4 defective units are detected
Incoming Quality Inspection @ customer: 100% inspection
As there is no pre-agreement on the number of defective units acceptable by customer, my sales team has tasked upon me to work out on a protocol to determine if customer should return the defective materials and officially claim for compensation.
I am lost in this assignment as according to my understanding, Outgoing Quality Inspection is usually aligned to the Incoming Quality Inspection (AQL - LTPD). Is anyone able to provide advise on the defective rate for me to authorise the defective materials be returned and compensated? Should this defective rate be worked out by Sales or Finance team of Quality team?
Many thanks in advance.
Some background information to share:
Materials are partially consigned by customer for production. My company is being engaged to perform assembly of product using the consigned materials as well as self-procured materials. Pre-agreed acceptable yield loss during production is 0.6%. My company is liable for compensation if yield loss is higher than pre-agreed level.
Production Qty: ~12,000 units per reel of finished goods
Outgoing Quality Inspection in my company: 800 random units.
Reel is accepted and proceed for delivery if <= 4 defective units are detected
Incoming Quality Inspection @ customer: 100% inspection
As there is no pre-agreement on the number of defective units acceptable by customer, my sales team has tasked upon me to work out on a protocol to determine if customer should return the defective materials and officially claim for compensation.
I am lost in this assignment as according to my understanding, Outgoing Quality Inspection is usually aligned to the Incoming Quality Inspection (AQL - LTPD). Is anyone able to provide advise on the defective rate for me to authorise the defective materials be returned and compensated? Should this defective rate be worked out by Sales or Finance team of Quality team?
Many thanks in advance.