M
mounicamusunuru
Hi all,
How does organizations maintain Six Sigma and TQM in their operations?
Can we achieve 100% customer satisfaction and zero defects with TQM implementation? I know it is impossible. How wise is it to aim for a goal that is not achievable? Where should we draw the line?
How does organizations maintain Six Sigma and TQM in their operations?
Can we achieve 100% customer satisfaction and zero defects with TQM implementation? I know it is impossible. How wise is it to aim for a goal that is not achievable? Where should we draw the line?