Hello Covers,
I have recently ran into an issue I have not previously, with our Suppliers.
We have three suppliers that refuse to complete our ISO Survey. Its very basic, nothing complicated. All they have to do is check yes if they are ISO certified (which they are) and sign the second page.
This survey is required to be completed for the supplier to be on our Approved Vendor List. If they are not on the list, we can't buy from them.
So, I have three suppliers refusing to complete the survey for one reason or another - (I dont know - they wont talk to me).
I have tried contacting different people at the company, and even sending an email stating that we can not buy from them anymore with our Purchasing Manager clearly copied.
The problem with all of this, is that these three suppliers are the only suppliers on specific materials that we NEED. We can not change to another ingredient and no one else sells this stuff but them.
How can I handle this? It's audit season for me right now and I can expect getting dinged if the auditor sees that I dont have the completed documents that are required.
Thoughts?
Thank you,
Nikki
I have recently ran into an issue I have not previously, with our Suppliers.
We have three suppliers that refuse to complete our ISO Survey. Its very basic, nothing complicated. All they have to do is check yes if they are ISO certified (which they are) and sign the second page.
This survey is required to be completed for the supplier to be on our Approved Vendor List. If they are not on the list, we can't buy from them.
So, I have three suppliers refusing to complete the survey for one reason or another - (I dont know - they wont talk to me).
I have tried contacting different people at the company, and even sending an email stating that we can not buy from them anymore with our Purchasing Manager clearly copied.
The problem with all of this, is that these three suppliers are the only suppliers on specific materials that we NEED. We can not change to another ingredient and no one else sells this stuff but them.
How can I handle this? It's audit season for me right now and I can expect getting dinged if the auditor sees that I dont have the completed documents that are required.
Thoughts?
Thank you,
Nikki