B
biboy2012
My own answer is 'No', because task #1 should be the starting point of any activity, IMHO.
But......
Here is an example:
Activity Preface
These tasks are performed whenever a Customer Service Representative or anyone in the company recieves customer complaint.
If complaint received by Customer Service Representative?, goto task #1. Otherwise, goto task #22.
Customer Service Representative
1. Receive customer complaint.
2. Log complaint in the system and indicate all the applicable information with corresponding Ticket Number.
3. Try to solve the issue on his/her own (1st contact resolution).
.
.
.
Any member of the organization
22. Receives complaint from customer and forwards the same to Customer Service Department.
End of activity.
Any thoughts would be appreciated. Thanks!
But......
Here is an example:
Activity Preface
These tasks are performed whenever a Customer Service Representative or anyone in the company recieves customer complaint.
If complaint received by Customer Service Representative?, goto task #1. Otherwise, goto task #22.
Customer Service Representative
1. Receive customer complaint.
2. Log complaint in the system and indicate all the applicable information with corresponding Ticket Number.
3. Try to solve the issue on his/her own (1st contact resolution).
.
.
.
Any member of the organization
22. Receives complaint from customer and forwards the same to Customer Service Department.
End of activity.
Any thoughts would be appreciated. Thanks!