D
Dvora
I am working on our Quality Manual docs and have reached issues relating to corrective actions.
Throughout our company, CAR has two meanings - corrective action REQUEST, vs corrective action REPORT.
Now I am a bit confused about how to relate to all of this. ISO talks about requests, but we have reports and our QA Dir. said that CAR is a REPORT (not a request).
Here, a request is entered on a REPORT FORM. The Form thus is a permanent record of that corrective action- what the problem was, root cause, short term and long term goals - and if the CA is even accepted as valid (with a place to enter the reason denied, if not accepted as valid).
So now, the documentation talks about REQUESTS all the time... but it seems to me the REQUEST is more than that... since they have a reason to take this course of action before the form is ever filled out.
What is it that I have missed? Is the employee completing a CA REPORT Form (since that is the name of the form) to REQUEST a Corrective Action (CA)?
I'd appreciate your thoughts on this -
Dvora
Throughout our company, CAR has two meanings - corrective action REQUEST, vs corrective action REPORT.
Now I am a bit confused about how to relate to all of this. ISO talks about requests, but we have reports and our QA Dir. said that CAR is a REPORT (not a request).
Here, a request is entered on a REPORT FORM. The Form thus is a permanent record of that corrective action- what the problem was, root cause, short term and long term goals - and if the CA is even accepted as valid (with a place to enter the reason denied, if not accepted as valid).
So now, the documentation talks about REQUESTS all the time... but it seems to me the REQUEST is more than that... since they have a reason to take this course of action before the form is ever filled out.
What is it that I have missed? Is the employee completing a CA REPORT Form (since that is the name of the form) to REQUEST a Corrective Action (CA)?
I'd appreciate your thoughts on this -
Dvora