Documentation is much talked about. There are different types. At Motorola, for example, there are corporate 12M’s. Sectors each have SOPs and maintains a Quality Systems Manual. Each facility has their own specific documentation (which must correlate with Sector and corporate documentation. There is also process documentation in the manufacturing areas.
Everyone uses documentation outside of work. If you buy something (like a clock), there are instructions in the box. That is documentation.
Think of documentation as instructions. Documentation explains how to do things.
The auditor’s job is to make sure everyone is ‘Following Instructions’.
