I manage an internal calibration lab in a manufacturing facility. The lab is not currently ISO 17025, but we do work for an outside calibration provider.
The facility has their own quality program which we follow, not the calibration company's. In their process, we are to use their calibration due labels, which we punch out the month/year due. Besides the company logo, that's about all there is on the label.
Our lab has been short staffed for many years and we have a lot on our plate. We do the best with what we have, but occasionally, an error on a label, with it having the wrong date, label fell off or maybe one was not put on. Of course our internal quality auditors always seem to find the ones with the bad label. In every instance, the device WAS calibrated properly and on time.
We have recently added a third person to our staff and things are getting more under control. We have a 4-eye check on devices that leave the lab. On fixed items in the plant, we typically had not had the manpower to send a 4-eye person out to look at the label (very large plant).
I feel we are doing the best we can with the amount of tools we have plus the limited manpower we had. We never have any other issues in small or large audits, other than a label now and then. The facility wants us to come up with a root cause analysis to solve this "recurring issue".
It's frustrating since the operators of the tools appear to have no responsibility to report label issues even though they are supposed to. The blame is always on us. The reason seems to be clear that they DO NOT look at the labels. We have an automated email recall of tools when they are due. That's the only way the owners really know the device has been through calibration.
I want to solve this issue, it drives me nuts, but I'm not sure what more we can do on our side. It seems like we are the only lab in the world that has a handful of bad labels over 4-5000 calibrations we perform each year. I have been here for ten years and this has been the manufacturer's only complaint of our work.
Can you help me provide a root cause analysis?
The facility has their own quality program which we follow, not the calibration company's. In their process, we are to use their calibration due labels, which we punch out the month/year due. Besides the company logo, that's about all there is on the label.
Our lab has been short staffed for many years and we have a lot on our plate. We do the best with what we have, but occasionally, an error on a label, with it having the wrong date, label fell off or maybe one was not put on. Of course our internal quality auditors always seem to find the ones with the bad label. In every instance, the device WAS calibrated properly and on time.
We have recently added a third person to our staff and things are getting more under control. We have a 4-eye check on devices that leave the lab. On fixed items in the plant, we typically had not had the manpower to send a 4-eye person out to look at the label (very large plant).
I feel we are doing the best we can with the amount of tools we have plus the limited manpower we had. We never have any other issues in small or large audits, other than a label now and then. The facility wants us to come up with a root cause analysis to solve this "recurring issue".
It's frustrating since the operators of the tools appear to have no responsibility to report label issues even though they are supposed to. The blame is always on us. The reason seems to be clear that they DO NOT look at the labels. We have an automated email recall of tools when they are due. That's the only way the owners really know the device has been through calibration.
I want to solve this issue, it drives me nuts, but I'm not sure what more we can do on our side. It seems like we are the only lab in the world that has a handful of bad labels over 4-5000 calibrations we perform each year. I have been here for ten years and this has been the manufacturer's only complaint of our work.
Can you help me provide a root cause analysis?