A
Andy Bassett
I have just started on the Documentation clear-up for a company preparing for ISO. This subject is new to them, and after a three hour meeting we did not reach a consensus. They really taxed my patience and to be honest knoweledge with some of their questions.
Im not sure if they genuinely have a complex company, or if they are making it more complex than necessary. A couple of phone calls during the meeting to our planned Certification Body did not help the situation, they managed to persuade my client that a Customer Order is a Quality Record instead of a Document. Who's going mad here, me or them?
Here are a sample of some of the issues.
1. What classifies as a document? If you take the definition 'anything that has the potential to impinge on the quality of the product' this CAN be absolutely anything from Delivery Notes to Personnel Holiday Requests.
2. Why differentiate between a Document and a Quality Record?, basically they have to be handled in the same way.
3. Does it make sense to vary the retention age from document to document? Is it not simply easier to set one age, say 12 years for all documents.
4. Nowadays most documents seem to start life as a Mask before becoming a Document and then maybe eventually a Quality Record. A confusion exists about displaying the revision status for the Mask itself and for the content. Currently the mask status is stated in the middle at the bottom of the sheet, and the content status is diplayed at the top. Employees do not understand the difference.
6. The whole issues seems unmanageable, alone the task of trying to maintain a Master List for external supplied documents appears to be a job for a full-time person. External documents of varying importance are scattered all over the company.
7. E Mails are merrily going back and forwards to all and sundry without any form of control. I cannot honestly say that this is a problem.
8. This company is essentially a prototype company operating between 6 and 11 projects simultaneously. They have over 400 templates/masks, i dread the thought of trying to create and maintain a Master List. In this instance i see no way round it. How else could you show who for example is responsible to approve certain types of documents?
Any insights would be gratefully accepted, possibly most helpful would be suggestions as to the general approach to documentation clean-ups.
I started by laying out a matrix that lists across the top the issues that have to be covered ie Creation, Checking, Release, Rework, Distribution, Availability and Archiving. Along the left-hand side i tried to list the GENERAL type of documents. The feeling is that there are so many different types and uses of documents, it is impossible to set up any general rules.
At the moment its looking like a 10 page Matrix is the only solution.
Regards
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Andy B
Im not sure if they genuinely have a complex company, or if they are making it more complex than necessary. A couple of phone calls during the meeting to our planned Certification Body did not help the situation, they managed to persuade my client that a Customer Order is a Quality Record instead of a Document. Who's going mad here, me or them?
Here are a sample of some of the issues.
1. What classifies as a document? If you take the definition 'anything that has the potential to impinge on the quality of the product' this CAN be absolutely anything from Delivery Notes to Personnel Holiday Requests.
2. Why differentiate between a Document and a Quality Record?, basically they have to be handled in the same way.
3. Does it make sense to vary the retention age from document to document? Is it not simply easier to set one age, say 12 years for all documents.
4. Nowadays most documents seem to start life as a Mask before becoming a Document and then maybe eventually a Quality Record. A confusion exists about displaying the revision status for the Mask itself and for the content. Currently the mask status is stated in the middle at the bottom of the sheet, and the content status is diplayed at the top. Employees do not understand the difference.
6. The whole issues seems unmanageable, alone the task of trying to maintain a Master List for external supplied documents appears to be a job for a full-time person. External documents of varying importance are scattered all over the company.
7. E Mails are merrily going back and forwards to all and sundry without any form of control. I cannot honestly say that this is a problem.
8. This company is essentially a prototype company operating between 6 and 11 projects simultaneously. They have over 400 templates/masks, i dread the thought of trying to create and maintain a Master List. In this instance i see no way round it. How else could you show who for example is responsible to approve certain types of documents?
Any insights would be gratefully accepted, possibly most helpful would be suggestions as to the general approach to documentation clean-ups.
I started by laying out a matrix that lists across the top the issues that have to be covered ie Creation, Checking, Release, Rework, Distribution, Availability and Archiving. Along the left-hand side i tried to list the GENERAL type of documents. The feeling is that there are so many different types and uses of documents, it is impossible to set up any general rules.
At the moment its looking like a 10 page Matrix is the only solution.
Regards
------------------
Andy B