Hello group.
Al posted some thoughts that stirred my brain a bit.
Al posted:
“Some other thoughts :
Is it acceptable for the "Top Management" to allocate tasks to individual members of the Top Management team ?
Is it acceptable for them to establish a project group or employed individual to come up with and implement a policy ?
Is it acceptable for them to sub-contract this ?
I guess the answer to all three is maybe ! Provided the Top Management demonstrate some form of ownership.”
I would have to say that this in my mind in not a “maybe” but a definite “No!” My reason for this is that the establishment of policy in my mind cannot be delegated to a lower level. It must be established by those in Top Management. In reality, someone from a lower level can possess the knowledge and know-how that those in Top Management lack. In this case, this person could educate Top Management of why a specific vision, mission, quality policy is meaningful. Still, Top Management must act on their understanding of the information presented and lead. I think this is what Al meant in this last line of the quoted portion above. While a lower level individual suggested a course, it is Top Management who will lead. Al, please correct me if I am wrong in my interpretation.
Unfortunately, what usually happens is that Top Management will delegate away responsibilities that are their own but seldom with the necessary second ingredient – authority. The person is set up for failure despite their eagerness to ‘rise to the occasion.’ Ownership requires both. How many of us in middle management are given true Ownership? Few.
Finally, the importance of an AIM, vision, mission statement, or Quality Policy cannot be underestimated, although to Al’s point, it is. What is it that we are in business to do? How can anyone in the company identify their work with the AIM if they don’t know what either one really is? They cannot despite their valiant efforts. They are frustrated. It should be no mystery as to why organizations struggle and fail– they lack the knowledge and know-how of what they are in business to do.
Just an opinion.
Best regards,
Kevin