Q
QAMTY
Hi
Please shre your opinion regarding how to manage the complaints.
Complaint may come from clients and also from internal personnel.
I think i have to take care of them coming from both.
But in some way the client is very important to any bussiness, so it seems those coming from the client deserve more attention.
The doubt come as how to name the procedure.
For clients : Client complaints
For Internal personnel:
this procedure "softening" the name "Opportunities for improvements" or Suggestion from internal Personnel".
I think that calling Complaints for both sources, it may lower the importance to the Complaints coming from clients.
How do you manage this issue?
Thanks
Please shre your opinion regarding how to manage the complaints.
Complaint may come from clients and also from internal personnel.
I think i have to take care of them coming from both.
But in some way the client is very important to any bussiness, so it seems those coming from the client deserve more attention.
The doubt come as how to name the procedure.
For clients : Client complaints
For Internal personnel:
this procedure "softening" the name "Opportunities for improvements" or Suggestion from internal Personnel".
I think that calling Complaints for both sources, it may lower the importance to the Complaints coming from clients.
How do you manage this issue?
Thanks