J
just67horns
I may need all of your help.
We have been waiting for our TS certificate for over two months. The audit was completed (Via a few NCR) on December 1 2006. We have been told by our registrar that everything was fine. Just waiting for the paperwork...
We applied pressure, as our customers were (Our QS expired last march) pressuring us.
Long story short. Our registrar blew it big time. Somehow, they didn't know that the IATF rejected our paperwork due to "not enough time spent auditing". They were not aware and did nothing about it.
When we delayed our TS audit (for success) by 6 months and chose to let our certification expire temporarily, the registrar missed adding 1.5 days extra on site audit time. I missed it, they missed it. We had 9 days auditing time for our 140 employee company split between the ISO 9001 scope and the TS scope. When our auditors were here, they were arguing to reduce the time spent, as they thought it was big time overkill for our company.
So, now they are sending in, at their cost, another auditor to do 1.5 more days auditing. Rushed!
What recourse do we have?
When do we start looking for another registrar?
Any advice from our more experienced members on actions I should take?
Summary of our TS registration
first auditor asked for ridiculous things- We replaced him after the readiness review (see my other thread)
Second Auditor came back for a second readiness review. That went OK.
Then, when the lead auditor and #2 guy came back they did the audit and wrote us up, deservedly so. We addressed all, pretty well. The follow up was somewhat of a travesty, and I cannot even say what happened as the registrar does not even know... Only us and our auditors.
Now, months later, we are being kicked back to auditing again. We are told that the auditor "will not find any new problems". The registrar seems to be only covering their butt. The system it seems, has been taken over by people who have missed the point.
Any advice would be appreciated.
We have been waiting for our TS certificate for over two months. The audit was completed (Via a few NCR) on December 1 2006. We have been told by our registrar that everything was fine. Just waiting for the paperwork...
We applied pressure, as our customers were (Our QS expired last march) pressuring us.
Long story short. Our registrar blew it big time. Somehow, they didn't know that the IATF rejected our paperwork due to "not enough time spent auditing". They were not aware and did nothing about it.
When we delayed our TS audit (for success) by 6 months and chose to let our certification expire temporarily, the registrar missed adding 1.5 days extra on site audit time. I missed it, they missed it. We had 9 days auditing time for our 140 employee company split between the ISO 9001 scope and the TS scope. When our auditors were here, they were arguing to reduce the time spent, as they thought it was big time overkill for our company.
So, now they are sending in, at their cost, another auditor to do 1.5 more days auditing. Rushed!
What recourse do we have?
When do we start looking for another registrar?
Any advice from our more experienced members on actions I should take?
Summary of our TS registration
first auditor asked for ridiculous things- We replaced him after the readiness review (see my other thread)
Second Auditor came back for a second readiness review. That went OK.
Then, when the lead auditor and #2 guy came back they did the audit and wrote us up, deservedly so. We addressed all, pretty well. The follow up was somewhat of a travesty, and I cannot even say what happened as the registrar does not even know... Only us and our auditors.
Now, months later, we are being kicked back to auditing again. We are told that the auditor "will not find any new problems". The registrar seems to be only covering their butt. The system it seems, has been taken over by people who have missed the point.
Any advice would be appreciated.
