outdoorsNW
Quite Involved in Discussions
If you are considering reinstating a disqualified supplier, what questions would you ask, what actions would you take, etc.?
We are a supplier of aerospace electronics, high mix, and low volume. Most work is ITAR. The supplier was disqualified about two years ago, before I joined the company.
There is a push by some in the company to reinstate the supplier. The reasons are: A) The supplier has high end capabilities and, because of their location (and maybe other factors), are lower cost than competitors and are able to do ITAR work. B) Other suppliers got more chances after they messed up because the end customer did not want us to change suppliers. This supplier was not a required supplier by any customer so they got fewer chances.
I read documentation about the problem that led to the supplier disqualification. The supplier had repeated problems manufacturing the first build of a minor revision to a part they had built before. Despite repeated efforts, they could not deliver the part. We asked for daily updates which stopped coming. We finally ordered the part from another supplier who delivered quickly.
The disqualified supplier’s failure analysis/corrective actions were poor. I spent 10 years in the supplier’s industry before I moved to my current employer about a year and half ago. As I read the suppliers corrective action, I had lots of questions. The failure analysis was shallow and did not get to the root cause(s). Sometimes the failure analysis focused on secondary issues and almost ignored the primary issue.
The supplier is sending a couple of senior people to visit in a few days. I have ideas of what I want to ask, but am looking for ideas from others.
We are a supplier of aerospace electronics, high mix, and low volume. Most work is ITAR. The supplier was disqualified about two years ago, before I joined the company.
There is a push by some in the company to reinstate the supplier. The reasons are: A) The supplier has high end capabilities and, because of their location (and maybe other factors), are lower cost than competitors and are able to do ITAR work. B) Other suppliers got more chances after they messed up because the end customer did not want us to change suppliers. This supplier was not a required supplier by any customer so they got fewer chances.
I read documentation about the problem that led to the supplier disqualification. The supplier had repeated problems manufacturing the first build of a minor revision to a part they had built before. Despite repeated efforts, they could not deliver the part. We asked for daily updates which stopped coming. We finally ordered the part from another supplier who delivered quickly.
The disqualified supplier’s failure analysis/corrective actions were poor. I spent 10 years in the supplier’s industry before I moved to my current employer about a year and half ago. As I read the suppliers corrective action, I had lots of questions. The failure analysis was shallow and did not get to the root cause(s). Sometimes the failure analysis focused on secondary issues and almost ignored the primary issue.
The supplier is sending a couple of senior people to visit in a few days. I have ideas of what I want to ask, but am looking for ideas from others.