Re: Section 7.5 of ISO9001:2000 for a Quality Manual
Congratulations on the project. But early 30s is still too early to go grey, and there's no need to
Can you be a bit more explicit re. what kind of difficulty you are having with section 7.5? For example, are you having trouble in interpreting it and applying it to your charitable organisation? You see, the better context & background you provide, the better & more targeted help we can offer.
Assuming you *are* having difficulty understanding it, take a step back & up, and see if that helps (try not to see if you really do have grey on the back of your head).
This section 7 is all about the 'guts' of whatever it is that your organisation does. If you're the ATO, it would be about collecting taxes, for example. If you're a State Revenue Office, it would be similar - collecting revenue for the particular state. When you're a charity, it's still about
providing the services that you do, whatever they may be.
Yes, it's quite different applying this clause in a manufacturing plant than in a charitable organisation or an NPA, but that's part of the strength and power of 9001, that it can be applied to so many different types of organisation!
It makes no difference that the "majority of your services are funded by the government" - OK, you're not a profit-making business, but that's merely where the $$ comes from. Your drivers or quality policy and objectives
won't be high on profit - but they can / should be strong on meeting your charter or mission or however you express it.
Have a look at this
professional organisation site - they have 9001. So does this nonprofit counselling service
http://www.reconnexion.org.au/. And
Wesley Mission (Sorry, I know they're Uniting Church, not Catholic!).
Back to section 7.5. You need to:
- PLan and deliver your services, & have 'suitable' controls in place (eg, you don't just drive around with a bucket of cash and toss it out the window at anyone who looks needy, do you?)
- Validate if possible - may not be
- Identify & trace as required - an example MIGHT be if the government provided some particular amount of $$ for a particular purpose - you'd need to be able to demonstrate that those $$ DID actually reach the target recipient group
- Customer property - may not apply etc
- 'Preserve' produce - eg, if you deliver Christmas hampers, you don't want them to arrive all broken up and damaged, do you? And so on.
See, I could go on guessing for quite a while, but I'd really rather go have a large brandy (it's been a long & tiring day) and ask you to explain a bit more about what you need. Hope this helps though.
Another avenue of info might be to look up the
JAS-ANZ register & find other nonprofit/charitable organisations who are certified, - you might be able to find specific people to discuss with, or exchange ideas. I Googled & found
this site is currently implementing.