ISO 9004:2000. Clause 5.6.2 said:
Inputs to evaluate efficiencyas well as effectiveness of the quality management system should consider the customer and other interested parties and should include
— status and results of qualityo bjectives and improvement activities,
— status of management review action items,
— results of audits and self-assessment of the organization,
— feedback on the satisfaction of interested parties, perhaps even to the point of their participation,
— market-related factors such as technology, research and development, and competitor performance,
— results from benchmarking activities,
— performance of suppliers,
— new opportunities for improvement,
— control of process and product nonconformities,
— marketplace evaluation and strategies,
— status of strategic partnership activities,
— financial effects of qualityr elated activities, and
— other factors which mayim pact the organization, such as financial, social or environmental conditions, and relevant statutory and regulatory changes.