S
skdiamond
I?m trying to move my organization to higher quality. I think they get why it is important (shared some customer experiences) but some fraction of the employees respond with ?well this place is all about revenue? or ?our staff has been decreased?. They seem to take the view that the only way to improve quality is more staffing and/or more time. The thought of doing things differently doesn?t occur to them.
I?d like to address this at the next all hands. I plan on having some examples of ?wins?. Cases in which we changed our method and addressed a quality issue without more people. I wonder if there are other examples people could provide. Examples of quality improvement or general business improvement. I was thinking of things like FedEx built a whole business by rethinking how packages are handled or McDonalds serving billions of customers by driving efficiencies (not by staffing). Any great examples? Thanks for your input.
-Scott
I?d like to address this at the next all hands. I plan on having some examples of ?wins?. Cases in which we changed our method and addressed a quality issue without more people. I wonder if there are other examples people could provide. Examples of quality improvement or general business improvement. I was thinking of things like FedEx built a whole business by rethinking how packages are handled or McDonalds serving billions of customers by driving efficiencies (not by staffing). Any great examples? Thanks for your input.
-Scott