NCR for Customer not updating their drawings
- Thread starter inspector625
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Re: NCR for Customer
Except for the fact that the guy running the production line you are about to shut down could care less about the "QMS boundries."
This is one of those situations you need to balance the strict QMS requirements with a little finesse. CYA while also providing the customer what they want/need.
Except for the fact that the guy running the production line you are about to shut down could care less about the "QMS boundries."
This is one of those situations you need to balance the strict QMS requirements with a little finesse. CYA while also providing the customer what they want/need.
Re: NCR for Customer
With no disagreement sir, this question is within the AS requirement, and the risks associated is best known to the customer. There is nothing to say that the requested changes are from the person, who is authorized to approve specification changes. Having made sincere attempts since April 2014 to get the specifications in the right place and duly approved, its time the supplier covers his risks well.
Wes Bucey
Prophet of Profit
"A spoonful of sugar ..."
This is really only a Contract Review situation. There are a number of non-confrontational methods to accomplish what the supplier really needs:
"written documentation of the changes approved by someone in authority at the customer."
The sorry fact of life is that many customers are woefully delinquent in maintaining up-to-date documentation. It is certainly within the purview of a good supplier to mark up the verbal changes (red line) on a customer's engineering drawing and send them along to the appropriate person (supplier should know, but if not, just phone and ask) for a sign off.
Smart suppliers send a copy of the signed off drawing along with the shipment to assure the customer's incoming inspection is working with updated drawings.
If the sign offs don't return in a timely fashion, then, and only then, should supplier phone and say, "Hey, we need the signed-off copies or our bean counters won't let us risk raw material and time on an unauthorized version. Can you fax over or email a copy right away?"
"Customer centric" means making life as easy as possible for the customer, NOT playing "GOTCHA." suppliers want customers to treat them like partners, not adversaries and vice versa.
This is really only a Contract Review situation. There are a number of non-confrontational methods to accomplish what the supplier really needs:
"written documentation of the changes approved by someone in authority at the customer."
The sorry fact of life is that many customers are woefully delinquent in maintaining up-to-date documentation. It is certainly within the purview of a good supplier to mark up the verbal changes (red line) on a customer's engineering drawing and send them along to the appropriate person (supplier should know, but if not, just phone and ask) for a sign off.
Smart suppliers send a copy of the signed off drawing along with the shipment to assure the customer's incoming inspection is working with updated drawings.
If the sign offs don't return in a timely fashion, then, and only then, should supplier phone and say, "Hey, we need the signed-off copies or our bean counters won't let us risk raw material and time on an unauthorized version. Can you fax over or email a copy right away?"
"Customer centric" means making life as easy as possible for the customer, NOT playing "GOTCHA." suppliers want customers to treat them like partners, not adversaries and vice versa.
Kronos147
Trusted Information Resource
This is such a great post.
I often talk to my customer as if we are conspirators who are working against the evil 'bean counters' or anyone else I can to enlist support.
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