A
Andy Bassett
_____________________________________________
The organisation shall determine and provide, in a timely manner, the resources needed.
A) to implement and improve the processes of the quality management system, and
B) to address customer satisfaction.
_____________________________________________
No problem with the first parts, we simply say that a budget has been fixed etc etc.
But how do you prove that you have provided the resource to address customer satisfaction?
Regards
The organisation shall determine and provide, in a timely manner, the resources needed.
A) to implement and improve the processes of the quality management system, and
B) to address customer satisfaction.
_____________________________________________
No problem with the first parts, we simply say that a budget has been fixed etc etc.
But how do you prove that you have provided the resource to address customer satisfaction?
Regards