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Remember, we are not limiting ourselves to internal audits in this guide!
Auditor: A person who has the appropriate qualifications and performs audits.
Client: A person or organization requesting the audit. For internal audits, this is the Management Representative.
Auditee: An organization,facility or person being audited.
ISO 19011 - Quality and Environmental Management Systems Auditing
The. Deming PDCA Cycle
8-D Problem Solving
Error Proofing (Poka Yoke)
Lead Time Reduction
Process Capability - Cp vs. Cpk
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation