H
heyqualitydude
Seeing that exemptions can be made is clause 7 and we are a machine shop that produces a product/part per the customer's print, can we take an exclusion on 7.1 section F?
Planning of Product Realization - AS9100 Clause 7.1 - Can we exclude 7.1f?
M
Mike_H
Re: AS9100 7.1 Planning of product realization
A very old thread but my question relates to 7.1 (f)...so I see it already has a home.
Can someone please provide insight into "resources to support the use and maintenance of the product" and how this should be interpreted.
Is this intended to reflect after-sales support activities? ie. warranty claims, returns, spares etc.. or something quite different. We have a "Return to Manufacturer" process so I'm thinking that may cover it.
A very old thread but my question relates to 7.1 (f)...so I see it already has a home.
Can someone please provide insight into "resources to support the use and maintenance of the product" and how this should be interpreted.
Is this intended to reflect after-sales support activities? ie. warranty claims, returns, spares etc.. or something quite different. We have a "Return to Manufacturer" process so I'm thinking that may cover it.
Re: AS9100 7.1 Planning of product realization
You are correct in your thinking (7.5.1.4)
You are correct in your thinking (7.5.1.4)
As was pointed out in the above post by dsanabrea, 7.5.1f and 7.5.1.4 are somewhat redundant.
The IAQG in their clarifications of AS9100C adds some interesting insight.
7.5.1.4
If a company does not provide service to products after the part is delivered to a customer, can they take exclusion to clause 7.5.1.4?
It depends. IAQG 9100, Clause 7.5.1.4, Post-Delivery Support, is applicable when servicing of your product is performed after initial delivery. The location of the service is irrelevant no matter whether the servicing is taking place at your facility or in the field. If a warranty is applicable to the product, then the servicing clause 7.5.1.4 is applicable.
Since Clause 7.5.1.4 is contained in section 7, it is possible to take a justified exclusion for portions of this clause that may not be applicable.
The IAQG in their clarifications of AS9100C adds some interesting insight.
7.5.1.4
If a company does not provide service to products after the part is delivered to a customer, can they take exclusion to clause 7.5.1.4?
It depends. IAQG 9100, Clause 7.5.1.4, Post-Delivery Support, is applicable when servicing of your product is performed after initial delivery. The location of the service is irrelevant no matter whether the servicing is taking place at your facility or in the field. If a warranty is applicable to the product, then the servicing clause 7.5.1.4 is applicable.
Since Clause 7.5.1.4 is contained in section 7, it is possible to take a justified exclusion for portions of this clause that may not be applicable.
Similar threads
