ISO 9000:2015
3.8.5 document
information (3.8.2) and the medium on which it is contained
EXAMPLE Record (3.8.10), specification (3.8.7), procedure document, drawing, report, standard.
Note 1 to entry: The medium can be paper, magnetic, electronic or optical computer disc, photograph or master
sample, or combination thereof.
Note 2 to entry: A set of documents, for example specifications and records, is frequently called “documentation”.
Note 3 to entry: Some requirements (3.6.4) (e.g. the requirement to be readable) relate to all types of documents.
However there can be different requirements for specifications (e.g. the requirement to be revision controlled)
and for records (e.g. the requirement to be retrievable).
3.8.6 documented information
information (3.8.2) required to be controlled and maintained by an organization (3.2.1) and the medium on which it is contained
Note 1 to entry: Documented information can be in any format and media and from any source.
Note 2 to entry: Documented information can refer to:
— the management system (3.5.3), including related processes (3.4.1);
— information created in order for the organization to operate (documentation);
— evidence of results achieved (records (3.8.10)).
Note 3 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1.