IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Efficie

[bkirch]

IATF 16949 section 9.3.2.1 requires inputs into management reviews for process effectiveness and process efficiency. Could anyone share some examples of metrics that they are using for each of these?

 

[jfriess]

Re: IATF 16949 section 9.3.2.1

We use OEE (Overall equipment efficiency) and Performance.

 

[AMIT BALLAL]

Re: IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Eff

Hi!

You can identify your own metrics. Following is the definition of effectiveness and efficiency measures.

Efficiency:
The extent to which time, effort or cost is well used for the intended task or purpose

Eg. Average time taken for closure of ticket
Mean Time To Repair (MTTR)
Time taken to fulfill an order
No. of tickets closed
No. of inquiries closed
Cost of a dish (At hotel)
Time taken to deliver the food order (Waiting time)
No. of audits planned Vs completed
Inventory carrying cost

Effectiveness:
Quality of output / Whether a desired objective is fulfilled

Eg. Customer PPM
No. of customer claims
OEE
No. of breakdowns
Compliance to delivery schedules

Best approach for identifying effectiveness and efficiency measures is by identifying what output is required from Processes / using a turtle chart (Refer output column). I found it very useful.

Eg. For QMS process, outputs are Internal audits conducted as per plan, No repetitive nonconformities in Internal audits, management review meetings are conducted as per the plan, etc.

Here, No. of audits planned Vs completed (%) would be an efficiency measure since it tells whether adequate efforts are taken

No. of repetitive Nonconformities would be an effectiveness measure, since it is the desired result out of QMS process.


I hope it helps! I would like to hear from other covers as well.


Thanks,
Amit Ballal

 

[AMIT BALLAL]

Re: IATF 16949 section 9.3.2.1

We use OEE (Overall equipment efficiency) and Performance.

Thanks for reply. But OEE is Overall Equipment Effectiveness, which would be one of the effectiveness measures for Production (Preferably).

Just correcting, so that the question can be answered properly.


Thanks,
Amit

 

[jfriess]

Re: IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Eff

No problem!! Thanks you for fixing it

 

[jfriess]

Re: IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Eff

Just wondering what could be used to satisfy the "measuring and monitoring results? Would an overall CPK (average CPK) work?

 

[AMIT BALLAL]

Re: IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Eff

Just wondering what could be used to satisfy the "measuring and monitoring results? Would an overall CPK (average CPK) work?

It is not one of the inputs required for management review.

But if the question is related to "Monitoring and measurement of manufacturing process" as per caluse 9.1.1.1, then process capability indices (Pp/Ppk or Cp/Cpk) would work.

As per this clause, you should determine capability of new manufacturing processes. If capability study is not possible, you can also calculate PPM or process yield.

Average Cpk is not a good idea, because Cpk is only for that specific process. I've never seen use of average Cpk anywhere.

I hope it helps!


Thanks,
Amit

 

[jfriess]

Re: IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Eff

In 9.3.2.c.5, it references monitoring and measurement results. I am probably overthinking it, but I am trying to determine what would fulfill this?

 

[AMIT BALLAL]

Re: IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Eff

In 9.3.2.c.5, it references monitoring and measurement results. I am probably overthinking it, but I am trying to determine what would fulfill this?

Sorry for ignoring the requirement of ISO9001. It becomes difficult to browse through two different standards, hence missed.

Process effectiveness, efficiency measures, KPIs (If you have any - not requirement of the standard), Quality objectives would fulfill this requirement.

You are not overthinking. Questions are good to have.


Thanks,
Amit

 

[Sebastian]

Re: IATF 16949 Cl. 9.3.2.1 - Management Review Inputs - Process Effectiveness and Eff

Just wondering what could be used to satisfy the "measuring and monitoring results? Would an overall CPK (average CPK) work?

It is no related to product measuring only. It is related to measuring and monitoring of system process indicators.