C
Cheryl Lourdes
Hi All,
After going through the internal auditing of the sales department yesterday, i realised, that their quality objectives for their second action plan cannot be measured. Below is the current objectives set for their department.
Sales Department
Action Plan 1:
To have an increase on contracts/ tenders won by minimum of 3 contracts/tenders per month.
Action Plan 2:
To respond not less than 80% to customer enquiries within 3 working days.
For the first action plan this can be measured.
But for the second action plan, i am having trouble doing an analysis.
Below is the table which i hope you can help me with.
Date In Date Out Ref No. Customer Project No
(customer enquiry is in) (we fax over the quote)
My recertification external audit is on the 23rd April. Please help.
Thank you so much.
Sincerely
Cheryl Lourdes
' I Luv being an MR'
After going through the internal auditing of the sales department yesterday, i realised, that their quality objectives for their second action plan cannot be measured. Below is the current objectives set for their department.
Sales Department
Action Plan 1:
To have an increase on contracts/ tenders won by minimum of 3 contracts/tenders per month.
Action Plan 2:
To respond not less than 80% to customer enquiries within 3 working days.
For the first action plan this can be measured.
But for the second action plan, i am having trouble doing an analysis.
Below is the table which i hope you can help me with.
Date In Date Out Ref No. Customer Project No
(customer enquiry is in) (we fax over the quote)
My recertification external audit is on the 23rd April. Please help.
Thank you so much.
Sincerely
Cheryl Lourdes
' I Luv being an MR'