Is a parent company who provide services to its subsidiary a Supplier?

[Boboy]

Our company is a BPO and one of the subsidiaries of a Management Consulting firm (the mother/parent company). The mother company provides and manages leassed facilities such as incubators/space, IT infrastructure and technical support e.g. repairs and maintenance, accounting e.g. payroll, taxes, etc and other administrative functions which their clients need. Who are their clients? Those who are contact centers/BPOs needing to make use of for-lease facilities of our mother company. Now, our company is a newly created with the radical goal of selling our expertise to our own clients without the corporate bureaucracy. We work directly with our clients as far as our own services is concerned. We also work directly with our mother company as far as support services is concerned. My question is this.. How should we “treat” our mother company from QMS point of view? A supplier? I’m doing on business planning and I want to clear things out. Can we consider the services of our mother towards us as “outside services”? Outside services is one of the itens in financial projection - profit & loss under operating expenses.

Thanks a lot.

 

[howste]

My question is this.. How should we “treat” our mother company from QMS point of view? A supplier?

Yes. In terms used in ISO 9001:2015 they are an "external provider of processes and services" AKA a supplier. You pay them to provide services.

 

[Boboy]

Noted. Thank you very much, sir.

 

[Haresh]

Yes. In terms used in ISO 9001:2015 they are an "external provider of processes and services" AKA a supplier. You pay them to provide services.

Dear Sir,
Suppose we are service provider for installation and servicing for the parent company products and we use genuine spare parts of the parent company product. So, we purchase spare parts from the parent.So, do we need to do audit as a part of supplier control .
Awaiting your response.

 

[Thee Bouyyy]

Dear Sir,
Suppose we are service provider for installation and servicing for the parent company products and we use genuine spare parts of the parent company product. So, we purchase spare parts from the parent.So, do we need to do audit as a part of supplier control .
Awaiting your response.

Yes, You have to.

 

[yodon]

Yes, You have to.

What's the rationale behind requiring an audit? To my thinking, this 'supplier' is imposed on them by the parent company.

 

[Sidney Vianna]

Yes, You have to.

No, they don't. This is like expecting a Ford dealership to audit the plants where the Ford OEM replacement parts come from. It makes no sense whatsoever. Further, as this thread is in the ISO 9001 forum, there is no requirement (in itself) that external providers have to be audited, if there are other meaningful controls.

 

[Ninja]

I don't see the word "Audit" anywhere in 8.4... I see determine and apply criteria...among other reasonable items...