M
mioara fekete
Hello,
I want to talk about an issue raised during the audit ISO / TS.
The NC was
"In the management review it was stated that there was no potential field failure, however during last year there were customer claims related to crimping.(wiring company)."
The question was that based on what it was decided that there is no risk.
We were unable to present any analysis(only the 8D report)of actual and potential field-failures and their impact on quality, safety or the environment.
Can you please advice what kind of analysis we should do?
Also we were asked to present a procedure with the flow of the analysis(how are we going to evaluate if we should ask for a recall or not).
thanks & regards
mioara
I want to talk about an issue raised during the audit ISO / TS.
The NC was
"In the management review it was stated that there was no potential field failure, however during last year there were customer claims related to crimping.(wiring company)."
The question was that based on what it was decided that there is no risk.
We were unable to present any analysis(only the 8D report)of actual and potential field-failures and their impact on quality, safety or the environment.
Can you please advice what kind of analysis we should do?
Also we were asked to present a procedure with the flow of the analysis(how are we going to evaluate if we should ask for a recall or not).
thanks & regards
mioara