My organization follows something we call the "Quality Airplane". 6 blocks, linked with arrows indicating the proper flow, aligned to form a top view of an airplane...or a cross, rotated 90 degrees.
This Quality Airplane is a pictorial representation of Routine Management and includes the topics of:
I'd include the picture, but due to proprietary reason, am unable to.
Does anyone else use something simliar? If so, what do you call it? Do you have a catchy name for it? Do you have any tools to help evaluate the effectiveness of your Routine Management?
All other items, such as planning, benchmarking, Customer relations, reviews, etc., are at various levels within Improvement Management according to the "schematics" of our Management System Technology. For now, I'm focusing only on Routine
This Quality Airplane is a pictorial representation of Routine Management and includes the topics of:
- Standardize
- Train
- Follow the standard
- Record results
- Audits
- Treatment of failures
I'd include the picture, but due to proprietary reason, am unable to.
Does anyone else use something simliar? If so, what do you call it? Do you have a catchy name for it? Do you have any tools to help evaluate the effectiveness of your Routine Management?
All other items, such as planning, benchmarking, Customer relations, reviews, etc., are at various levels within Improvement Management according to the "schematics" of our Management System Technology. For now, I'm focusing only on Routine