QualitySteve
Registered
Were are getting ready to transition to the ISO 9001:2015 standard. We are currently 2008 certified with an exclusion for design and development. We are serviced based and have shipping, receiving, storage, renovation, and demilitarization processes. I am having a hard time determining if we should consider cl 8.3 as non applicable. The services we provide have been around for many years, and we are limited on how we can perform them. Our higher headquarters (customer one and the same) detail how we are to perform our services through regulations, drawings, and other documents.
They dictate the following:
ERP software system used to track material, finance, etc.
Design criteria for building and certain machinery.
Storage criteria
Who we purchase from
Who we can use to transport our items.
We may change our process somewhat. Examples: Use two conveyors instead of one, speed up/slow down conveyors, use a forklift instead of a hand cart.
My questions are
1. What is the difference between designing a process and designing a service?
2. Given the information above does anyone think we design services? of is Design and Development still not applicable
They dictate the following:
ERP software system used to track material, finance, etc.
Design criteria for building and certain machinery.
Storage criteria
Who we purchase from
Who we can use to transport our items.
We may change our process somewhat. Examples: Use two conveyors instead of one, speed up/slow down conveyors, use a forklift instead of a hand cart.
My questions are
1. What is the difference between designing a process and designing a service?
2. Given the information above does anyone think we design services? of is Design and Development still not applicable