Re: Should I Request/Submit a PPAP from/to a Supplier/Customer for only Repackaging P
OK. I am a customer and this is making me cringe a little bit.
I am not sure what Roberticus intended with his question of "Did the customer request the change?" I can tell you this, the decision of PPAP or not PPAP is not made based on this question. If something changes from the original PPAP, then you PPAP the change. It may not be a FULL PPAP, it probably won't be. (If it is, you have a paranoid supplier quality engineer at your customer location, that's the risk). But you should PPAP it.
Here's a scenario I have been through myself at least 3 times....
Let's say you PPAP to me your normal process. Then, perhaps in an internal cost savings exercise, you decide to introduce your sub-supplier to repackage and don't tell me about it. I mean, come on, what could happen with just repackaging?
Then after this, you have a quality problem and we go into containment. In the investigation of where all the stock is that has to be sorted, it comes out that there's a population at this external supplier and I find out under these circumstances. OR let's say we begin examining parts for date codes and we have a "repeat issue" because your external supplier has poor FIFO and old parts get reintroduced to my line and a problem appears and in your
8D it comes out as "FIFO problems at external packaging supplier ...."
If you are a crazy good supplier who NEVER gives me problems and I genuinely like, I may look the other way. BUT ... if you give me trouble at all, and not even quality trouble, maybe your sales guy is loudmouth bore and has my purchasing person in a snit, you are opening yourself up to a world of hurt and cost. Because at that point, I can make you jump through all sorts of hoops and pain DEMONSTRATING that this has no effect. I will tie up your labs doing stupid tests, I will tie up your engineers producing 8Ds and A3s over and over again because I don't like them. My purchasing team will come after you for a "cut" of the cost savings you had from moving the repackaging process out. And if you don't give me one, I will beat you into a corner for discounts on my next program.
If I take the purist view of the
APQP/PPAP process, you need to PPAP it because it is a change, even though it doesn't "affect" the part. It is a change.
If I take the business view, every time you decide to make a change without telling me, you potentially risk exposing your weak underbelly to me at a later date. And I WILL take advantage of it.
Having said all this - if you DO decide to tell me - I may say "I don't want you to change." I may also say "Where's my cut of the savings?" So there's definitely risk to your bottom line in telling me. Especially if I am a clueless supplier quality guy. You may have to do extra work.
These are the risks you need to weigh. Because business DO decide to change things and not tell. It happens more often than people admit.
OK - Advice mode: If it were me, I would tell the customer. But I would NOT call the guy up and say "Hey, I need to move the repacking operation, what do you need?" THAT opens the door to his paranoia. AND the question "Where's my cut?" You need to STEER your customer. Customer's understand that there is the need for change. If you approach them with a change request and that's it, they will pounce.
You need to say "Hey Mr. Customer, we have identified a problem that we feel puts the product at risk. And we want to move the repacking to this location ...." Then, come up with a reason why it protects me. Because if you are doing it to save money, I'm going to want my cut. Maybe you say "Our manufacturing floor is getting crowded and we can't maintain the cleanliness of your parts, so this is our solution." Or, "We are working on our early containment and want an offsite control area." Point is, sell me on the fact that the change will help me to distract me from the cost savings aspect.
THEN you say "And, to ensure there is no change to the product, we are proposing THIS Level 4 PPAP with these elements..." And select ones that are reasonable and will make me think you are protecting me.
That should work.