T
TSCoord
First I will give you all some back history. Our organization is ISO/TS registered and has several well established procedures, forms and instructions in place for training.
However, my question is, how do you (as a quality professional) ensure that the employees are following the controlled documents and what do you do if you find that they skipped a step?
We currently issue CARs if they ignore a step, but the general response I get in those CARs is "I don't use the instructions anymore, now that I'm trained." The employees that made a recent oversight in our company are two senior engineers who know the process, but choose to not follow it.
Any thoughts on how you would handle this, would be greatly appreciated.
Thanks
However, my question is, how do you (as a quality professional) ensure that the employees are following the controlled documents and what do you do if you find that they skipped a step?
We currently issue CARs if they ignore a step, but the general response I get in those CARs is "I don't use the instructions anymore, now that I'm trained." The employees that made a recent oversight in our company are two senior engineers who know the process, but choose to not follow it.
Any thoughts on how you would handle this, would be greatly appreciated.
Thanks