C
CallMeBea
I have inherited the administration of the 9001 manual as part of a restructure.
I hope its ok that I disguise the activity of the business and use euphemism I have seen here of a tea making procedure for my examples?
I’m not happy with the way that the processes are at the moment. We have one long register of ‘Business Procedure’, which include everything from Management Review to How to Stir in the Sugar to Process for Ensuring that the Tray is Clean to Controlling the Levels of Teabags in the Pot. They are numbered BP1, BP2, etc up to BP127
I have pulled out all the 6 necessary procedures of the management system and some other useful high level ones and reviewed them with the help of the management team. I’m now kind of at a loss with what to do with the others, they seem more like work instruction or simpler process. It seems they fall into two main categories
- Ones that have been documented ‘for the sake of it’ (I gather my predecessor was pretty good (bad?) at doing this
- Ones that have arisen because there is some problem, for example the Milk Procurement Department was not listening to the Production Department and so there wasn’t available milk in the morning for the tea so some procedure was devised whereby at 4pm every day some assessment will be done and communicated in a certain way between departments.
Some of them are very out of date, others seem to be be up to date, but I don’t know if the working practise reflects what is happening. There is a separate register of Operational Work Instructions for example ‘Operation of the Kettle’, ‘Safe working of the Fridge’ etc and I feel like somehow they should be combined.
Can anyone advise me. I feel a little overwhelmed by these. I don’t want to just randomly make stuff redundant or archive it but it seems some are cross – department so its not a simple matter of just meet with each dept to see what is necessary to keep.
I hope this is the right section also. Its my first time posting so please be gentle!
I hope its ok that I disguise the activity of the business and use euphemism I have seen here of a tea making procedure for my examples?
I’m not happy with the way that the processes are at the moment. We have one long register of ‘Business Procedure’, which include everything from Management Review to How to Stir in the Sugar to Process for Ensuring that the Tray is Clean to Controlling the Levels of Teabags in the Pot. They are numbered BP1, BP2, etc up to BP127
I have pulled out all the 6 necessary procedures of the management system and some other useful high level ones and reviewed them with the help of the management team. I’m now kind of at a loss with what to do with the others, they seem more like work instruction or simpler process. It seems they fall into two main categories
- Ones that have been documented ‘for the sake of it’ (I gather my predecessor was pretty good (bad?) at doing this
- Ones that have arisen because there is some problem, for example the Milk Procurement Department was not listening to the Production Department and so there wasn’t available milk in the morning for the tea so some procedure was devised whereby at 4pm every day some assessment will be done and communicated in a certain way between departments.
Some of them are very out of date, others seem to be be up to date, but I don’t know if the working practise reflects what is happening. There is a separate register of Operational Work Instructions for example ‘Operation of the Kettle’, ‘Safe working of the Fridge’ etc and I feel like somehow they should be combined.
Can anyone advise me. I feel a little overwhelmed by these. I don’t want to just randomly make stuff redundant or archive it but it seems some are cross – department so its not a simple matter of just meet with each dept to see what is necessary to keep.
I hope this is the right section also. Its my first time posting so please be gentle!