Here I am again. Stepped in to help out one of my internal auditors and stepped right into a mess. Brief scenario: last year's audit of this process yielded a whopping major NC for several issues under different requirements. Most of the issues were addressed and fixed, but not followed up and maintained. Fast forward to early this year: the supervisor for this process/department left the company and part of his responsibilities were handed over to another manager. This "new" manager had no idea of the shape of things in this department. He (like everyone else here) has his plate full and is trying to cover all the bases. I started this audit last week to help out my internal auditor who was behind schedule, and found to my dismay, that this manager was clearly not up-to-snuff on everything in this newly acquired department.
I don't want to slap this guy with several NCs when clearly these things should have been done by his predecessor months ago. (side note: this manager is pretty good about doing things right and is very willing to comply with the standards in his other "old" department/process, which he still has responsibility for.)
In your opinion, what would be my best approach to this? I'm at the point of preparing the audit summary report, and could use some suggestions on how best to proceed. (I guess I want to give him the benefit of the doubt on one hand and on the other I want him to know that this is serious and can't be repeated in the next audit.)
Thanks!
I don't want to slap this guy with several NCs when clearly these things should have been done by his predecessor months ago. (side note: this manager is pretty good about doing things right and is very willing to comply with the standards in his other "old" department/process, which he still has responsibility for.)
In your opinion, what would be my best approach to this? I'm at the point of preparing the audit summary report, and could use some suggestions on how best to proceed. (I guess I want to give him the benefit of the doubt on one hand and on the other I want him to know that this is serious and can't be repeated in the next audit.)
Thanks!