Business Objective for Customer Satisfaction

[ajumon]

Hi,

Could you please help me to frame a single sentence Business Objective for the Customer satisfaction team??

Brief description on what we do

Our's is a B2B service company and Customer satisfaction team conduct Periodic surveys, collect feedback and the send the consolidated report to Senior management and to the Delivery team and we monitor and implement track the action items and go for the next periodic survey.

regards

Ajumon

 

[BradM]

Hi,

Could you please help me to frame a single sentence Business Objective for the Customer satisfaction team??

Brief description on what we do

Our's is a B2B service company and Customer satisfaction team conduct Periodic surveys, collect feedback and then send the consolidated report to Senior management and to the Delivery team and we monitor and implement track the action items and go for the next periodic survey.

regards

Ajumon

How about: The Customer Satisfaction team manages customer information and it's delivery to senior management.

Just as a suggestion, you might think about taking your paragraph above, sitting down with the team over coffee or lunch, and work out something everyone likes.

 

[ajumon]

Hi,

How about this one ??

" Ensuring that Customers are value added by our services and hence provide a path to sustainable and profitable growth by creating more promoters and fewer detractors."

regards
Ajumon