Can poor and illegible handwriting be an NC in ISO audits?

Jen Kirley

Quality and Auditing Expert
Leader
Admin
Thanks Jen, you can imagine when a balance with ID# IOE00083643 or a gel sheet# HG446918364 is (originally) scribbled in a technical record of a test. If we need to re-test a sample upon customer's request or investigate an OOS related to a test 6 weeks ago, it becomes (almost) impossible to find the root cause, evaluate variations, estimate UM etc. It's at least an OFI to me too. But I am still struggling with How to improve the situation.
What keeps you using paper copy? Could a tablet be used to collect information with voice recognition, then the document loaded into the network files for safekeeping?
 

SeanN

Involved In Discussions
What keeps you using paper copy? Could a tablet be used to collect information with voice recognition, then the document loaded into the network files for safekeeping?
Thanks Jen, I dream of being in such a paperless environment. Unfortunately, I am not even a senior manager in my new nest. But I am trying my best to drive our QMS in that direction, starting with internal reports, recommendations, external benchmarking to my bosses. It's really difficult to face the obstinacy of "know-it-all" esteemed/old-schooled owners.
 

Mike S.

Happy to be Alive
Trusted Information Resource
7.5.3.2 For the control of documented information, the organization shall address the following activities, as applicable:
a. distribution, access, retrieval, and use;
b. storage and preservation, including preservation of legibility;

If legibility is not defined in any ISO/AS documents, Webster will define it.

Reminds me of an old SC Justice defining pornography.....I know it when I see it.
 

Jim Wynne

Leader
Admin
7.5.3.2 For the control of documented information, the organization shall address the following activities, as applicable:
a. distribution, access, retrieval, and use;
b. storage and preservation, including preservation of legibility;

If legibility is not defined in any ISO/AS documents, Webster will define it.

Reminds me of an old SC Justice defining pornography.....I know it when I see it.
If something isn't legible, its legibility can't be preserved. There's a suggestion, at least, that legibility is a desirable attribute, however.
If you take three people and show them something handwritten, but only two of them can read it (and might be guessing), I think the thing could be characterized as illegible, or at least having a level of legibility that could be unacceptable.
 

Ed Panek

QA RA Small Med Dev Company
Leader
Super Moderator
This is an example of preserved English from 1200

An. M.LXVI. On þyssum geare man halgode þet mynster æt Westmynstre on Cyldamæsse dæg 7 se cyng Eadward forðferde on Twelfts mæsse æfen 7 hine mann bebyrgede on Twelftan mæssedæg innan þære niwa halgodre circean on Westmyntre 7 Harold eorl feng to Englalandes cynerice swa swa se cyng hit him geuðe 7 eac men hine þærto gecuron 7 wæs gebletsod to cynge on Twelftan mæssedæg 7 þa ylcan geare þe he cyng wæs he for ut mid sciphere togeanes Willelme ... 7 þa hwile com Willelm eorl upp æt Hestingan on Sce Michaeles mæssedæg 7 Harold com norðan 7 him wið gefeaht ear þan þe his here com eall 7 þær he feoll 7 his twægen gebroðra Gyrð 7 Leofwine and Willelm þis land geeode 7 com to Westmynstre 7 Ealdred arceb hine to cynge gehalgode 7 menn guldon him gyld 7 gislas sealdon 7 syððan heora land bohtan.
 

Mike S.

Happy to be Alive
Trusted Information Resource
This is an example of preserved English from 1200

An. M.LXVI. On þyssum geare man halgode þet mynster æt Westmynstre on Cyldamæsse dæg 7 se cyng Eadward forðferde on Twelfts mæsse æfen 7 hine mann bebyrgede on Twelftan mæssedæg innan þære niwa halgodre circean on Westmyntre 7 Harold eorl feng to Englalandes cynerice swa swa se cyng hit him geuðe 7 eac men hine þærto gecuron 7 wæs gebletsod to cynge on Twelftan mæssedæg 7 þa ylcan geare þe he cyng wæs he for ut mid sciphere togeanes Willelme ... 7 þa hwile com Willelm eorl upp æt Hestingan on Sce Michaeles mæssedæg 7 Harold com norðan 7 him wið gefeaht ear þan þe his here com eall 7 þær he feoll 7 his twægen gebroðra Gyrð 7 Leofwine and Willelm þis land geeode 7 com to Westmynstre 7 Ealdred arceb hine to cynge gehalgode 7 menn guldon him gyld 7 gislas sealdon 7 syððan heora land bohtan.
Well, if your customer requires document preservation for over 800 years then you have a problem. Most requirements are less than that.
 

Mike S.

Happy to be Alive
Trusted Information Resource
If something isn't legible, its legibility can't be preserved. There's a suggestion, at least, that legibility is a desirable attribute, however.
If you take three people and show them something handwritten, but only two of them can read it (and might be guessing), I think the thing could be characterized as illegible, or at least having a level of legibility that could be unacceptable.
Right.

And Randy often speaks of caring more when you have skin in the game, such as when he had to go up in an aircraft he repaired or signed off on. If I can't be sure what is written and that poses risk to me, I'm gonna care.
 

Tidge

Trusted Information Resource
This is an example of preserved English from 1200

An. M.LXVI. On þyssum geare man halgode þet mynster æt Westmynstre on Cyldamæsse dæg 7 se cyng Eadward forðferde on Twelfts mæsse æfen 7 hine mann bebyrgede on Twelftan mæssedæg innan þære niwa halgodre circean on Westmyntre 7 Harold eorl feng to Englalandes cynerice swa swa se cyng hit him geuðe 7 eac men hine þærto gecuron 7 wæs gebletsod to cynge on Twelftan mæssedæg 7 þa ylcan geare þe he cyng wæs he for ut mid sciphere togeanes Willelme ... 7 þa hwile com Willelm eorl upp æt Hestingan on Sce Michaeles mæssedæg 7 Harold com norðan 7 him wið gefeaht ear þan þe his here com eall 7 þær he feoll 7 his twægen gebroðra Gyrð 7 Leofwine and Willelm þis land geeode 7 com to Westmynstre 7 Ealdred arceb hine to cynge gehalgode 7 menn guldon him gyld 7 gislas sealdon 7 syððan heora land bohtan.

Ok, I'll be that guy: I had to take a semester of "Old English" to graduate.

I will admit that in the case of this quality record I'd have to check the employment logs to verify which cyng Eadward is referenced.
 

Randy

Super Moderator
Reminds me of an old SC Justice defining pornography.....I know it when I see it.
Ha, ha, I had a post reported where I said pretty much the same thing.

If I can't be sure what is written and that poses risk to me, I'm gonna care.
If I, or any of us in QC signed something off, we knew exactly what repairs had been done and by who.
 
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