Jenilu1990
Registered
After experiencing 3 different ISO9001:2015 auditors with the same registrar, then a couple of different contracted internal auditors, I'm being pulled in two different directions. My company designs, manufacturers, builds and samples molds for injection, thermoset and die-casting industries. Simply put, we're handed a customer designed product, we design the mold to produce it, build the mold, sample it, adjust if needed, and move on. Sometimes, we use the customer's design and re-patriate it to our CAD/CAM systems and go from there. My quality career for many years has been in automotive, and my interpretation is that if have design functions, we include 8.3...our product is the tooling; not the product it produces. Different auditors have different interpretations. I'm on the third auditor in 10 years with the same registrar; this one says we should exclude it - total 180° from the previous auditor. I just want to get it right. Thoughts and opinions? Can someone provide a case justification to the standard for inclusion or exclusion?